FAQ

Frequently Asked Questions

1. Where is Dondoin located?

Our store is based in the United States at:
📍 3828 Fern St, East Chicago, Indiana 46312, USA.

2. What types of products do you sell?

We are a general store offering a wide variety of quality products — from home and kitchen essentials to everyday lifestyle items — all at affordable prices.

3. How long does shipping take?

We process orders within 1–2 business days and deliver within 3 to 8 business days across the United States.

4. Do you offer free shipping?

✅ Yes! We offer free shipping on all orders within the USA. No minimum purchase required.

5. What payment methods do you accept?

We currently accept Credit Card and PayPal for secure and convenient checkout.

6. Can I return a product if I’m not satisfied?

Absolutely. We offer free returns within 30 days of delivery.
Items must be unused, in original condition, and returned with all packaging and accessories.

7. How do I request a refund?

Once we receive and inspect your return, your refund will be issued to your original payment method (Credit Card or PayPal) within 3–7 business days.

8. Do you ship internationally?

Currently, we only ship within the United States. International shipping is not available yet.

9. How can I contact customer service?

You can reach us anytime through the following:
📧 Email: kamara-fermino@outlook.com
📞 Phone: +1 219-201-1649
📍 Address: 3828 Fern St, East Chicago, Indiana 46312, United States

10. What makes Dondoin different?

At Dondoin, we combine affordable prices, high-quality products, and top customer service to make shopping simple and enjoyable for everyone.